FAQ
Frequently Asked Questions
The most frequently asked questions about operation, image quality, integration, and data protection. Missing something? We would be happy to discuss your requirements in a short online meeting.
General questions
Questions about image properties
- Which photo formats are possible?
- What requirements must the uploaded photo meet?
- What requirements must an ID card photo meet?
- What requirements must the photo for a student ID card meet?
- Is it possible to upload group photos?
- Do the photos meet ICAO standards?
- Are the photos biometric?
- Are the images edited with generative AI?
- Which photo backgrounds are possible?
- Can variations of a photo be created?
Questions about IT and integrations
- Can I integrate Photo Collect into my IT?
- Is Photo Collect compatible with access control systems?
- Is integration with existing HR systems possible?
- What existing connections are available?
- Is there an Application Programming Interface (API)?
- Can I use my own domain?
- Can I use my own email server?
- Is hosting included?
- Can the photos be stored in encrypted form?
Questions about the process
- Are users informed about faulty photos?
- How long are the photos stored?
- Who has access to the uploaded photos?
- Can existing employee data be imported?
- Is it possible to check the photo quality manually?
- How much time does quality control take?
- How does the upload via smartphone work?
- Does the applicant need to install an app?
- What happens if someone cannot meet the requirements?